Usually any incident/deviation needs few corrective action & preventive action. It may be regarding customer complaint, audit findings, change control issue or any deviation from production process for which every company has its own respective SOP to handle those issues through respective form like ‘customer complaint form’ ‘non compliance report form’, ‘change control report form’ and deviation report form’. And there is also individual SOP for CAPA to handle any incident through CAPA form. So my query is for which type of incident/deviation CAPA will be raised. . . .
For deviation and incident itself need CAPA because of this is departure or failure of returned standard procedure so CAPA is inbuilt in the part of format, but in case market complaint it is format for product details.
for the corrective action of complaint closer CAPA format should be used.