maddy
(maddy)
1
Hi Community,
Looking for Software CAPA documentation/ end-to-end process what are the challenges faced in the software CAPA side would be truly appreciated.
Thanks
Maddy
GayathriT
(Gayathri Thangavelu)
2
Hi @maddy,
High level steps in IT CAPA management:
- Exception/ incident/ deviation is reported
- Perform Impact Assessment
- Review and approve the Impact Assessment
- Perform Root Cause Analysis to identify the root cause
- Develop CAPA Plan with governance mechanism and define Effectiveness Check, as appropriate
- Review and approve the plan along with EC (Effectiveness Check)
- Execute the CAPA Plan
- Document the actions performed, outcomes with evidences
- Request Extension if required, providing justification
- Verify the completion of CAPA plan execution and document the results with objective evidence
- Measure the effectiveness of the same
- Review and approve the EC results
- Investigate to determine the root cause for the CAPA failure
- Impact level is the same as the original ER event
- Cycle is repeated until satisfactory/ acceptable results are achieved.