if an incidient is raised by production side then deviation should take place or not in eQMS
Incident is unexpected event , it’s not in approved procedure. Investigate and find the causes take capa. Control is difficult.
Deviation is deviated from approved procedure, investigate and find the causes take capa. it’s can be control.
Any one is enough incident/ deviation .
Production should take unplanned deviation for it.
Why deviation? if its written and not done then its deviate of procedure.
Incident unexpected so find root cause and just initiate CAPA simple.