Usually any incident/deviation needs few corrective action & preventive action. It may be regarding customer complaint, audit findings, change control issue or any deviation from production process for which every company has its own respective SOP to handle those issues through respective form like 'customer complaint form' 'non compliance report form', 'change control report form' and deviation report form'. And there is also individual SOP for CAPA to handle any incident through CAPA form. So my query is for which type of incident/deviation CAPA will be raised. . . .